REFUND POLICY

NATURE OF OUR SERVICES

TOPSRCARS provides custom-crafted, labor-intensive marketing consulting services delivered 100% remotely. Each engagement involves substantial research, analysis, and strategic development work performed specifically for each client's unique business context. Because our deliverables are bespoke intellectual products created through significant time investment, refund eligibility is governed by the specific terms outlined below.

REFUND ELIGIBILITY WINDOW

Before Work Commences

If you cancel your engagement before we have begun substantive work on your project (typically within 48 hours of payment), you are eligible for a full refund minus any applicable payment processing fees.

During Early Project Phase (0-25% Complete)

If you cancel during the initial research and discovery phase, you may be eligible for a partial refund of up to 70% of the project fee, reflecting the time and resources already invested.

Mid-Project (25-75% Complete)

Cancellations during active strategy development are eligible for a partial refund of up to 30% of the project fee. You will receive all completed portions of the deliverable as of the cancellation date.

Late-Stage or Completed Projects

Once a project is 75% or more complete, or the final deliverable has been transmitted to you, no refunds are available. At that stage, the intellectual work product has been substantially delivered.

QUALITY GUARANTEE & REVISIONS

Every engagement includes a standard revision cycle as part of the deliverable process. If you are dissatisfied with any aspect of the delivered strategy:

• You may request up to two rounds of revisions within 14 days of initial delivery at no additional cost.
• Revision requests must be submitted in writing with specific, actionable feedback.
• Revisions are intended to refine and improve the strategy — not to fundamentally alter the scope agreed upon at project kickoff.

We strongly prefer resolving concerns through our revision process rather than through refund requests, as this typically produces better outcomes for both parties.

NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be issued in the following circumstances:

• Change of business direction after delivery of strategic recommendations.
• Failure to implement the delivered strategy by the client's team.
• Dissatisfaction with business outcomes — our deliverable is strategic advice, not guaranteed business results. Implementation, market conditions, and execution quality significantly impact outcomes and are outside our control.
• Requests made beyond 30 days of final delivery.
• Subjective preferences not communicated during the briefing phase.
• Failure to provide required inputs (business data, answers to onboarding questions) within reasonable timeframes, which prevent us from completing the work.

REFUND REQUEST PROCESS

To request a refund, please follow these steps:

• Step 1: Submit a written refund request to strategy@topsrcars.com within the applicable eligibility window.
• Step 2: Include your project reference number, a detailed explanation of the reason for the refund, and any supporting documentation.
• Step 3: Our team will review your request within 5 business days and respond with a decision.
• Step 4: If approved, refunds are typically processed within 7-10 business days to the original payment method.

DISPUTE RESOLUTION

If you disagree with a refund decision, we encourage direct communication with our team to seek resolution. Most issues can be resolved through constructive dialogue about project scope, deliverables, and expectations. If informal resolution is not possible, disputes will be handled in accordance with the governing law and dispute resolution provisions of our Terms of Service.

CHARGEBACKS

Clients are expected to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or credit card provider. Initiating an unauthorized chargeback may result in immediate termination of services, forfeiture of any delivered work product rights, and referral to a collections agency for any outstanding balances. Legitimate billing disputes are always welcome through direct communication.

DEPOSITS AND RETAINERS

Some engagements require a deposit or retainer payment to secure project scheduling and resource allocation. Deposits are non-refundable once substantive work has begun, as they compensate for project scheduling, team allocation, and initial discovery work. The remaining balance follows the refund eligibility tiers outlined in Section 02.

PARTIAL SERVICE CREDITS

In certain circumstances, rather than issuing a monetary refund, we may offer service credits that can be applied toward future engagements with TOPSRCARS. Service credits are valid for 12 months from issuance and offer an opportunity to extract value from the partial work already completed.

POLICY UPDATES

This Refund Policy may be updated from time to time to reflect operational changes or legal requirements. The refund terms applicable to your engagement are those in effect at the time of your payment, as recorded in your service agreement. Material changes will be communicated via email to active clients.